Why Use Insight for Communication

How Insight Works

• One Email, Multiple Threads: When we have bookkeeping questions, you’ll usually receive one notification email from us. Each question in that email becomes its own separate thread (ticket) which needs to be addressed individually inside Insight. This prevents confusion and ensures every topic is tracked until resolved.
• Easy Email Replies (If You Want): If it’s more convenient, you can simply reply to our emails directly and your responses will be captured inside Insight. You can also start a new communication by emailing system@bke.email (or service@bke.email), and it will be routed into the system.

  That said, not every ticket generates an email. For example:

  • Certain items, like “Ask Client” tickets, may only appear inside Insight.
  • If we have a large set of questions, you may get one email notification pointing you to Insight, where you can view and respond to each question individually.
• All Client Communication in One Place: Whether you reply by email or directly inside Insight, everything stays connected to your account. All questions, answers, and history are visible to your BKE team and management.

Benefits of Using Insight

• Nothing Gets Missed – Every question or request is timestamped and tracked until it’s closed—no overlooked emails or dropped threads.
• Team-Wide Visibility – Your BKE bookkeeping team and managers can all see what’s open, what’s answered, and what still needs attention.
• Complete History – A full record of communications tied to your account is always available, month after month. This makes it easy to look back at past conversations or decisions.
• Efficiency and Accountability – Peer-to-peer emailing may work for casual communication, but bookkeeping requires structured, reliable tracking. Insight ensures communication stays organized and aligned with your financial records.

Security & Privacy

We know your financial information is sensitive, and we take its protection seriously. That’s why all communication in Insight is handled through Jitbit, a secure, enterprise-grade ticketing system trusted by companies worldwide.

• Encrypted Communication – All data is encrypted in transit (SSL), ensuring your messages are protected from interception.
• Secure Storage – Emails and tickets are stored in a centralized, access-controlled system—not scattered across individual inboxes.
• Team Access Controls – Only your BKE bookkeeping team and authorized managers can view your communications.
• Audit Trail – Every message and action is logged, providing a secure and reliable history.

By using Insight, your bookkeeping communications are not only more organized — they’re also more secure than traditional email exchanges. Behind the scenes, Insight runs on Jitbit; for you, it simply means a smoother, safer, and more reliable way to communicate with your BKE team.